"With Salient Process, we were able to do in three weeks what we couldn't do in six months with our previous vendors."
Mark Murphy
CEO, Claims Connection Group
"With Salient Process, we were able to do in three weeks what we couldn't do in six months with our previous vendors."
Claims Connection Group (CCG) is a partnership of organizations with over 20 years of experience handling property and auto claims. The group provides comprehensive claims management services with a "white glove"approach and aims to simplify the claims process for policyholders, brokers, agents, and carriers while delivering transparency and satisfaction.
Traditional CRM systems failed to meet CCG's business needs, leaving productivity gaps and delaying business growth plans. Existing claims management processes were complex and time-consuming, resulting in customer dissatisfaction, increased operational costs, and inefficiencies. CCG needed a solution to overcome these challenges, as well as reduce the claims cycle time, minimize the number of no-pay claims, and maintain high-quality service while providing a transparent process.
CCG partnered with Salient Process to implement IBM BAW and IBM watsonx, streamlining claims management and enhancing the policyholder experience. Our solution integrates with existing systems, providing a centralized platform where all stakeholders—policyholders, agents, brokers, carriers, and contractors—can track claims in real time.
We addressed key challenges such as eliminating manual, repetitive tasks like moving data between systems, reducing costs from third-party form subscriptions, and consolidating forms and vendor information scattered across multiple systems. Our scalable solution minimizes the need for physical infrastructure, improving efficiency and security across the claims process.
With IBM BAW and IBM watsonx, Salient Process helped CCG gain a competitive edge and reshape IT operations—achieving results that would have seemed impossible just months prior.
By leveraging IBM watsonx's AI-driven BAW solution, CCG successfully transformed its claims' management process, leading to enhanced efficiency, reduced costs, and improved customer satisfaction. The solution exemplifies how AI and automation can optimize operations, proving that even traditional sectors can achieve rapid growth and transformation with the right technological approach. CCG's approach demonstrates the potential of AI to revolutionize traditional industries by bringing simplicity, transparency, and innovation to complex workflows.
Claims Connection Group
Insurance Restoration
Operational Efficiency
Three months
BAW / watsonx.ai / watsonx
“By implementing AI, what I thought was going to take five years has taken us less than one.”
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